Team Manager - Developer Support Group
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Position Title: Team Manager - Developer Support Group

Job Location: Quezon City, Metro Manila

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Guides team development efforts towards successful project delivery.
  2. Provides technical leadership to teammates through coaching and mentorship.
  3. Maintains high standards of software quality within the team by establishing good practices and habits.
  4. Identifies and encourages areas for growth and improvement within the team.
  5. Collaborates with other software developers, business analysts, and software architects to plan, design,
  6. Develops, tests, and maintains web- and desktop-based business applications built using the available platform
  7. Assists in the collection and documentation of user's requirements, development of user stories, estimates, and work plans.
  8. Prepares reports, manuals, and other documentation on the status, operation, and maintenance of software.
  9. Designs, develops, and unit test applications in accordance with established standards.
  10. Participates in peer-reviews of solution designs and related code.
  11. Packages and supports deployment of releases.
  12. Develop, refine, and tune integrations between applications.
  13. Analyzes and resolves technical and application problems.
  14. Assesses opportunities for application and process improvement and prepares documentation of rationale to share with team members and other affected parties.
  15. Adheres to high-quality development principles while delivering solutions on time and on budget.
  16. Provides third-level support to business users.
  17. Researches and evaluates a variety of software products

Qualifications:

  1. Bachelor’s degree in Computer Science or related field (or equivalent experience)
  2. 3+ years experience as a Software Developer; 3+ years experience as Software Development Team Lead
  3. Prior experience in a technical leadership position
  4. High level of programming language proficiency such as C# and OpenXR
  5. Experience in Development with Unity or Unreal
  6. Game development & Zendesk experience

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.