Administrative Director
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The Director of Administration is responsible for overseeing the support operations of the
Company to ensure that there is effective information flow and that resources are employed
efficiently throughout the business.

Main Duties and Key Responsibilities:
1. Manage the company’s administration systems and staff.
2. Ensure that all policies, procedures, and regulations of administrative and departmental programs, and supervisory
techniques are implemented.
3. Interact effectively with other department heads in managing the entire administrative operations.
4. Oversee all activities of the training department and identifies the business’ developmental needs to ensure that there is
consistency with core competencies and goals.
5. Develop solutions to improve current business processes and make them more efficient.
6. Ensure consistency in the delivery and application of training standards across the business.
7. Ensure that the company’s facilities including all buildings are managed effectively.
8. Ensure that health and safety requirements are adhered to, as practically as possible, in all premises.
9. Oversee the execution of procurement strategies across the company to ensure consistent and high-quality value delivery.
10. Evaluate the development and execution of long-term strategy to facilitate improvements for Procurement Services.
11. Oversee and lead annual budgeting and planning process with the help of the Finance Head.
12. Review all financial plans and budgets to monitor progress and changes; and keep leadership team abreast of the company’s
financial status.

13. Oversee the overall administration, coordination and evaluation of the human resource functions.
14. Review and make recommendations to executive management for improvement of the company's policies, procedures and
practices on personnel matters.
15. Lead the development and implementation of strategic talent acquisition tactics; and lead the evaluation of the entire
recruiting function, strategies, and procedures to find opportunities for improvement.
16. Oversee full cycle recruitment in support of all the business’ functions.
17. Oversee all technology operations and evaluating them according to established goals.
18. Review IT policies and systems to support the implementation of strategies set by upper management.

1. College Degree in Business Administration, Management, Human Resources or any related field.
2. 5 years or more experience of managing systems and administrative services in a medium to large sized organization.
3. Leadership and management skills sufficient to effectively direct and develop managers and support staff as appropriate.
4. Excellent communication and interpersonal skills with a high degree of professionalism and competence in dealing with a variety of individuals.
5. Flexibility and ability to work on multiple projects.
6. Ability to develop, organize, and accomplish goals.
7. Ability to analyze/evaluate data and make appropriate decisions/recommendations.
8. Experience of managing and developing staff and evidence of continued professional development.
9. Experience and knowledge on implementing quality assurance systems including the audit, monitoring and review function as well as health and safety requirements.
10. Experience in business process optimization with significant exposure in review processes that lead to the identification of redundancies or inefficiencies.
11. Experience and knowledge of HR administrative best practices, HR Technology, and general practices.

12. 5-6 years experience in a BPO setting.