Customer Database Coordinator
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Position Title: Customer Database Coordinator

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Coordinates Customer Database Development and Implementation
  2. Supports end-to-end Implementation processes
  3. Coordinates with multiple teams to maintain the database on a daily basis
  4. Collaborates with the global team on capturing workflow details and client information
  5. Responds to alerts and maintenance activities as directed, excellent communicator throughout
  6. Documents process needs and establishes methods for tracking progress on implementing changes to Company/Contact/Pipeline records
  7. Continuously learns about Hubspot Service Hub functionality and shares knowledge with the team members
  8. Identifies unforeseen delivery delays or other complications, and facilitates suitable interventions.
  9. Connects with team members and customers in different geographies.

Qualifications:

  1. Graduate of Computer Science, Engineering, Business or any trade equivalent
  2. Minimum 2 years of related experience in client database management in a CRM environment (Preferably Hubspot)
  3. Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities
  4. Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal
  5. Proficiency in collaboration and delegation of duties
  6. Proficiency in Microsoft and Google Office applications
  7. Experience coordinating & planning with clients directly highly preferred
  8. Proficiency in English spoken and written language

 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.