Global Org Effectiveness Manager
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Company Overview


As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.


What does this mean?


We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.


We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.


Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.


Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!


Job Summary: 


Responsible for managing and supporting the assessment of organizational needs and the design, implementation and evaluation of programs to facilitate the development of high performing teams. 




  • Leads the design, development and implementation of programs and strategies tailored to meet OE goals; designs and executes key programmatic elements of the OE process. Evaluates strategies and programs to measure the achievement of established goals.
  • Provides consulting on large scale change management and organization design projects.
  • Manages the talent management/succession planning and individual development planning process for the enterprise.
  • Leads and provides direction for the enterprise-wide performance management process.
  • Oversees the development of competency models and tools used for selection/assessment. 
  • Provides consultative services to the business units regarding organizational effectiveness
  • Manages the development, implementation and administration of compensation programs.
  • Provides advice to corporate staff on pay decisions, policy interpretations, and job evaluations.
  • Designs creative solutions to specific compensation-related programs and incentive plans.
  • Develops techniques for compiling, preparing and presenting data.
  • Develops and manages workforce dashboards including, calculations for retention, turnover and internal mobility rates and reporting on other key HR metrics, like time to fill and hiring costs
  • Assess results from employee performance reviews and recommends strategies to improve performance & productivity
  • Manages enterprise-wide mentoring programs; develops tools and resources to support mentoring efforts.


Required Skills/Abilities: 


  • Strong analytical skills and ability to interpret and communicate data. 
  • Expert level competency in Excel
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills in dealing with senior management.


Education and Experience:


  • Bachelor's degree or equivalent in business, human resources or related field and six years of progressively responsible experience in employee compensation
  • Knowledge of laws and regulations as they apply to base compensation and incentive compensation programs, company policies, and operations.