Product Trainer (COT)
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

College or University*
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
References: Please enter names and contact information:*

WHO IS THE COMPANY?

SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity!
  • Stress-free start up accounts
  • HMO + 1 dependent upon hire!
  • Life Insurance upon hire!
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary!


 

WHAT’S INVOLVED?


 

PRIMARY OBJECTIVES: The Trainer (COT) will be responsible for evaluating our needs and current practices, and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides only for a specific program.

 

 

 

WHAT YOU GET TO DO?

Main Duties and Key Responsibilities:

 

  • Foster and maintain a positive and professional learning environment.
  • Conduct training for all generally applicable courses using a variety of training methods and styles (i.e., Adult Learning Theory) to ensure retention and transfer of learning. Such courses include Account Orientation.
  • Amend and revise programs as necessary, to adapt to changes occurring in the work environment.
  • Develop specialized coursework with the approval and direction of shoreside Training and Development.
  • Provide mentoring to improve performance and follow-up information to assist coaching and support for management.
  • Ensure all statutory training requirements are met.
  • Create innovative curricula to support key business initiatives.
  • Partner with the Team Managers, to bring new hires from the classroom to proficiency on schedule and at the quality.
  • Deliver projects and motivate trainees through effective facilitation
  • Understand e-learning techniques usage and relevance.
  • Working hand-in-hand with the account management team in coordinating with clients on how their system works and other training needs of representatives that will be assigned to them.
  • Facilitate training programs for new and current employees
  • Participates in learning activities and professional development to improve individual skills
  • Driving and primary focus of this role is to maintain and enhance employees’ knowledge, skills and ability to achieve service excellence.
  • Oversees the Planning of Training and works with Clients to schedule training sessions.
  • Ensure trainees' adherence to the company’s Training Agreement.




 

Qualifications:

 

  • Must have prior training experience in call center setting
  • Must have financial experience
  • Excellent facilitation skills
  • Strong communication skills
  • Flexible organizational skills
  • Strong analytical and planning skills
  • A passion for continuous learning
  • Possess strong interpersonal skills
  • Excellent problem-solving skills
  • Knowledge in supporting both customer and technical support campaigns
  • Ability to use Learning Management System (LMS)
  • Module, Workflows, and Training Materials creation skills
  • Ability to use Google Suite and Microsoft Office


 

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The post holder is expected to accept any reasonable alterations that may from time to time be necessary.