Sr. System Administrator
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WHO IS THE COMPANY?

SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity!
  • Stress-free start up accounts
  • HMO + 1 dependent!
  • Life Insurance upon hire!
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary!

 

WHAT’S INVOLVED?

PRIMARY OBJECTIVES: To manage in-house computer software systems, servers, storage devices and network connections to ensure high availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

 

WHAT YOU GET TO DO?

  • Manage virtual servers with Windows Server 2016 – 2019 operating systems
  • Manage the physical servers and virtual environment with VMWare ESXi 6.7 and 6.7 U2
  • Manage Active Directory, Microsoft Office 365, and server and workstation patching with WSUS / SCCM
  • Design, deploy and manage monitoring and management solution for endpoints including desktops, laptops, servers, access points, switches and firewalls.
  • Have familiarity with windows file sharing including DFS, domain controller setup, and group policy
  • Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
  • Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best- practices
  • Perform and test routine system backups and restores.
  • Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.
  • Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information.
  • Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.
  • Develop required reports in response to business user and management needs.
  • Manage vendors, outsourcers, and contractors to secure software products and services
  • Manage the physical environment of the switching and server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access.
  • Build and deploy new servers on the network as needed.
  • Have familiarity with NAS and SAN storage management,
  • Other duties may be assigned
  • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
  • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
  • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems.
  • 3-5 years of experience in a technical role with increasing responsibility. Bachelor Degree in Computer Science preferred or equivalent relevant work experience and/or hardware/software certification(s).

 

REQUIREMENTS:

  • 5 years or more experience in the field of Information Technology or Management Information System
  • Must have 2 years valid Managerial role managing team members
  • Thorough understanding of Microsoft operating systems/applications/infrastructure.
  • Ability to communicate effectively with staff and clients.
  • Strong documentation/reporting skills.
  • Senior level analytical/troubleshooting and organizational skills.
  • Capable of resolving critical software and hardware issues in a time sensitive manner, cognizant of requisite service levels.
  • Must be fluent with Windows networks, IPv4 networking, advanced desktop support, and have significant work experience or certifications in the following:
  • Microsoft Active Directory 2016, 2019
  • Cpanel email administration experience
  • Microsoft file and print services
  • Microsoft Windows 8/10
  • Microsoft Office 2016/365
  • Microsoft Windows DNS
  • Microsoft System Center Configuration Manager version 1902
  • Demonstrable Knowledge of OSI 7 Layer Model
  • Mikrotik RouterOS knowledge preferred
  • Dell Servers with VMWare ESXi
  • Familiarity with Google GSuite Administration
  • Exposure to Virtual Desktop (VDI) environments is a plus
  • Strong understanding of IPv4 Network Infrastructure is required.  Including LAN WAN, TCP/IP, etc.
  • Cloudberry Lab and Veem backups experience a plus
  • Linux knowledge preferred
  • Mikrotik, Ubiquiti, TP-Link, Cisco and Linksys experience a plus
     

 

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary"