Software Trainer (VR Development)
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Position Title: Software Trainer (VR Developer)

Job Location: Quezon City, Metro Manila

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Provides training expertise in the client’s products and software development kits; understanding the ins and outs of the processes
  2. Provides effective solutions to technical problems faced by VR Developer Support Team
  3. Utilizes Zendesk to respond to developer queries quickly and efficiently
  4. Improves team efficiency by creating automatable responses to common issues
  5. Understands Game Development in Unity and/or Unreal
  6. Works with the documentation team games engineering teams, and product teams to understand the challenges of the developers and improve the products

Qualifications:

  1. Graduate of IT, Computer Science, or any related field
  2. Preferably Senior Developer level that has keen understanding of Training & Mentorship
  3. In depth knowledge of Agile and Scrum methodologies
  4. Development experience with Unity or Unreal
  5. 2+ year of customer or developer support experience
  6. Having experience in Game development, Japanese language, OpenXR or C# experience, and Zendesk is highly desirable

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.