Technical Support Representative
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First name*
Last name*
Email address*
Location
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Resume*

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Cover Letter*
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
Are you 18 years of age or older?*
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
References: Please enter names and contact information:*
Let's test your technical email skills.

Scenario: Using the following phrases, write an E-mail to the customer Mr. Gill Roy explaining delay in the project.


Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage –3 days – overall delay – 7 days – includes recovery of lost work – will not recur.*

Job Responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.

Qualifications:

  • * Attention to detail , proficient in documentation.
  • * Listen, comprehend and communicate well with clients and team members
  • * Highly self-motivated and capable of independent work when required.
  • * Well-organized with the ability to multi-task and work with minimal supervision.
  • * Prioritize and organize customer ticket workload.
  • * Must represent the company in a professional manner at all times.
  • * Network Lan/Wan Configurations
  • * Basic Firewall fundamentals and NAT
  • * Troubleshoot Network configuration issues onsite and remotely
  • * Supporting Microsoft Server environments, Shares, Permissions
  • * Internet Explorer / Firefox /Chrome setup and troubleshooting
  • * Exchange Account Setup – Office365
  • * Able to work with ISP's and customers troubleshooting connectivity issues
  • * User Account -- Active Directory 2003/2008/2012 Management
  • * Microsoft Office 2003 -- 2013 Fundamentals (Setup/Troubleshooting/Basics)
  • * Printer/Scanner Troubleshooting and Setup, Multifunction SMB
  • Can work in shifting schedule
  • Can work in Clarkfreeport Zone, Pampanga

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The post holder is expected to accept any reasonable alterations that may from time to time be necessary"