Recruitment Sourcing Specialist
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Position Title: Recruitment Sourcing Specialist

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:
The Recruitment Sourcing Specialist is directly responsible to help grow SupportNinja’s site FTE headcount by ensuring all hiring ramps are closed by exploring the talent market and developing a pool of applicants through different channel sources. The Recruitment Sourcing Officer will report directly to the Recruitment Supervisor.

Job Responsibilities:

Technical Function:

  1. Liaise with external organizations such as schools, universities, government agencies, and other institutions related to manpower sourcing to establish a continuous source of applicant pool from different demographics in response to the growing and unique recruitment needs of SupportNinja
  2. Managing social media and LinkedIn responses (answering applicants' inquiries + connecting and sending invitation messages through Social Media and other platforms including newsletter creation)
  3. Acts as the main point of contact in coordination with linkages and partnership with universities,  government agencies and other establishments that would help promote SNI brand as an employer of choice for potential applicants.
  4. Acts as the main point of contact and responsible in coordination with job fairs and university fairs
  5. Develop and maintain relationships with industry professionals by attending industry networking and career development events to proactively recruit candidates.
  6. Keeps abreast of the market best practices in recruitment and staffing, and implement appropriate best practices customized to SN’s needs
  7. Responsible for scouting potential job matches using online sites to network and engage with people in certain professional backgrounds that would be a good match and coordinate with Marketing Team to post ads where prospects would be likely to discover them.
  8. Persuade and collaborate with department counterparts to meet deadlines and produce exceptional outcomes related to recruitment turnaround time and lead time processing
  9. Coordinate with Marketing Team to create and post job advertisements accurately and in a timely manner
  10. Maintain a Social Media Channel Tracker for reports and analysis purposes
  11. Contact prospective applicants who have expressed interest through social media channels
  12. Monitor and keeps up-to-date subscription of our JobStreet and other online recruitment platforms
  13. Actively attend and participate in recruitment-related meetings outside of the office
  14. Engages proficiently in candidate screening (phone and in-person), interviewing, and reference and background checks of shortlisted applicants
  15. Partnering with hiring managers to determine staffing needs
  16. Communicates employer information and benefits during screening process and maintains relationships with both internal and external clients using campaign ads and adverts

Administrative Function:

  1. Embody and manifest the Company Core Values in daily work
  2. Send daily, weekly, and monthly report to immediate supervisor and related parties of the organization
  3. Exhibit outstanding salesmanship and camaraderie towards hiring managers
  4. Updates and maintains all marketing and recruitment-related database in an organized manner
  5. Understand, and interpret all marketing and recruitment-related data to come up with strategies for process improvement
  6. Proposes potential projects in relation with recruitment-related internal and external marketing activities
  7. Provide administrative support to the recruitment team including assisting with maintaining recruitment unit files, accounts, trackers, templates and guides
  8. Completes all encoding of applicant-related information into the recruitment-related apps or online tools for data collection and documentation
  9. Stays current on company’s organization structure, personnel policies, and relevant laws regarding employment practices
  10. Works with other administration departments for proper alignment of processes and attaining the overall company objectives set for the period in terms of employee ramp up and overall company strategies


  1. College Degree in Psychology, Human Resources or any related field
  2. Registered Psychometrician is a plus
  3. Must have 1 or more experience in the field of Recruitment and Marketing.
  4. Core Competencies
  5. Excellent organizational, analytical, and problem-solving skills
  6. Good communication and platform skills
  7. Business acumen and ethical practice
  8. Great market intelligence understanding the available talent in the market and position SN is hiring for
  9. Talent Assessment skills
  10. Able to manipulate simple to complex information and data
  11. Good prioritization skills and be flexible enough to adapt plans
  12. Well-versed and as comfortable with in person and phone networking
  13. Fosters unity and teamwork
  14. Role model of company values and brand identity
  15. Able to work with tight deadlines and within constraints
  16. Possesses exemplary project management skills
  17. Excellent marketing and people skills
  18. Resilience and Persistence
  19. People-oriented


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.