System Analyst
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Position Title: Systems Analyst

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

The Systems Analysts helps the company by collecting and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. The position requires good analytical and technical skills, and the ability to determine specifications and standards for business reporting and maintaining data integrity.

 

Job Responsibilities:

  1. Works across departments, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools
  2. Works with line managers to understand challenges in reporting technology and devices solutions to enhance reporting and data management
  3. Prepares business documents and presentations for upper management and executives; Collates Key Performance Indicator scores to be given to the Client Services and Team Managers for client presentation purposes
  4. Creates and maintains a wide range of data-related trackers, dashboards, databases and file references
  5. Generates periodic reports needed by various departments and ensures data integrity and reliability
  6. Provides analysis of data to back up and assist the decision making of the Operations department
  7. Performs data and headcount reconciliation across the Operations department to ensure accuracy all the time
  8. Analyzes and validates data to suggest recommendations essential to performance improvement; extracts and combines data from various data resources
  9. Automates tasks and reports generation from manual processing to reduce cycle time and defects
  10. Safekeeps and sorts data for the company and management’s use; prepares various ad hoc reports as needed


 

Qualifications:

  1. Graduate of any business-related course or any trade equivalent
  2. Minimum of 2 years related experience; minimum of 1 year experience in data analytics and timekeeping
  3. Expert knowledge in Microsoft Excel/Google Sheets/Macro Scripting essential in reports generation
  4. Excellent written and verbal communication
  5. Ability to interpret raw data into substantial reports
  6. Excellent research and investigative techniques
  7. Strong Business Intelligence/Reporting, technical and data management skills

 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.