Project Manager
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Position Title: Project Manager

Job Location: Clark Freeport Zone, Pampanga
 

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

 

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary


 

Job Responsibilities:

  1. Full Project life cycle ownership: manages on-time delivery of project deliverables, within the scope and within budget.
  2. Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  3. Develops a detailed project plan for execution, deployment, and implementation to monitor and track progress.
  4. Manages changes to the project scope, project schedule, and project costs using appropriate verification techniques, following established approval processes.
  5. Determines resource requirements and manages its appropriation.
  6. Performs Risk Management to minimize project risks.
  7. Manages relationships with all stakeholders.
  8. Provides Leadership for Project Team: Manages project tracking, documentation, and task delegation as needed.
  9. Coordinates internal resources and third parties/vendors for the flawless execution of projects.
  10. Performs other related duties as assigned.

 

Qualifications:

  1. Bachelor’s degree or equivalent 3-5 years work experience, in a related field.
  2. Corresponding experience in buildout projects, with experience in construction and implementation, networking and technology capabilities, and process and manpower solutions.  
  3. Experience in handling Projects here and abroad is preferred.
  4. Background in Client implementations is preferred.
  5. PMP® certification (is a plus)
  6. ITIL® Foundation v3 certification, or any equivalent (is a plus)


 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.