Customer Service Representative (Project Aegis)
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Position Title: Customer Service Representative - Project Aegis - Onsite

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities:

  1. Answer all incoming inquiries related to the Foundation's online contact form and Grantee Forms. 
  2. Escalate specific inquiries as defined by the client.
  3. Make suggestions and/or recommendations when applicable for new templated responses or updates for current templates. 
  4. Must be proactive in bringing up any issues seen with Grantee Forms or any general inquiries that raise a red flag or could potentially impact the Foundation's reputation.



 

Qualifications:

  1. Excellent written communication skills and good judgment, appropriate tone.
  2. Ability to think of potential consequences coming from responses and how that impacts the reputation of the client.
  3. Experience with Salesforce, SoftwareSalesforce training.
  4. Can work on a shifting schedule.
  5. Can work in Clarkfreeport Zone, Pampanga



 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.