Sales Development Rep (SDR)
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Primary Function: Based on exciting new ‘Sales 2.0’ prospecting techniques with a focus on mutual business fit, research and consultative discussion, create highly relevant sales opportunities for the closing team 

Salary: Based on Experience

Other: All employees have the ability to participate in the stock option plan

Location: Austin, TX

Are you looking to join a highly ambitious international tech-focused startup and build a career in sales?  Do you want to build a career in technology but love working in the marketing and creative industries?  Do you want to work with a groundbreaking new companies in Silicon Valley and beyond? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas?

If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!

We're looking for a super talented individual to join the team as we continue to grow at an incredible pace and help grow hot new tech startups.

SupportNinja helps brands save overhead by outsourcing customer service, content moderation and back-end office support. We help companies in a variety of ways and each company has very different needs and requirements.

Our long-term vision is to help grow these innovative companies in tomorrow by becoming a key  aspect to the successful growth of their startup while expanding their rate of scale possibilities. 

To achieve this we need to build an amazing team. Here’s where you come in..

The Sales Development Representative (SDR) will generate new business opportunities by following proven processes to prospect into business accounts. You’ll learn how to identify and research lists of companies to target, and how to develop email and telephone campaigns to generate new business opportunities. 

The SDR will conduct high-level conversations with senior executives about their business, their marketing issues and their operations. The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the sales organization, and the compensation package includes an uncapped commission structure. 

Key Responsibilities:

  • Learn and execute proven processes to generate new sales opportunities
  • Strategize with top-producing sales managers
  • Map prospective accounts around organisational structure, people and existing technology
  • Engage executives in targeted prospect accounts
  • Orchestrate discussions with senior execs around their business needs
  • Manage and maintain a pipeline of interested prospects
  • Leverage CRM tools to prospect into specific geographic territories and sectors

Requirements:

  • A commanding desire to learn and succeed in tech sales
  • 2+ years sales or related market/business experience
  • Candidates should have one of the following: software/saas experience, sales experience or other related business experience
  • Salesforce.com experience a plus
  • The ability to write succinct, crisp emails and a great phone manner
  • Knowledge of any of the following industry sectors a plus: multi-channel marketing, content marketing, e-commerce, digital and mobile marketing, retail, brands selling directly to consumers 

Behavioural Requirements:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial
  • You are street smart 

Responsibilities:

  • Business to Business sales
  • Contact and close new prospects over the phone, live chat, and email
  • Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
  • Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
  • Expands sales in existing accounts by introducing new products and services; developing new applications.
  • Contributes information to market strategy by monitoring competitive products and reactions from accounts.
  • Recommends new products and services by evaluating current product results; identifying needs to be filled.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Enter Contact Information into CRM