Sales Enablement Specialist
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Who we are...

SupportNinja is redefining the outsourcing space. Our mission is to Show the World a Better way to Outsource.

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the worlds largest nonprofits.

Who you are...

A Sales Enablement specialist that's ready to be a part of incredible growth and new vertical expansion supporting a talented and diverse sales team. 

The Sales Enablement Specialist is responsible for assisting sales leadership in driving operational excellence assisting with the day to day administration of the CRM and operational tasks. You are more than just an 8-5 worker and are hungry for real advancement opportunities. You are ready to wear multiple hats and work directly with leadership to help grow and scale our team.

This role is a high value-add to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information and sales tools.


Main Duties and Key Responsibilities:

  • Managing and maintaining sales data with integrity in Hubspot (CRM) and other software programs
  • Creating and maintaining Sales Department policies, procedures, and sales-related resource materials

  • Providing models and organizing statistical studies for the Sales Department

  • Identifying, developing, and implementing process improvements within the Sales organization, as well as hand-off processes from SDR to Account Executives to Implementation/Onboarding

  • Generating prospect lists through ZoomInfo for outbound outreach, creating and analyzing sequences, AB testing, etc

  • Developing and maintaining ongoing reports and Key Performance Indicators

  • Managing and maintaining sales process adherence with Sales Representatives

  • Partnering with Sales Leaders to create and maintain sales forecasting models and data



  • 5+ years of Sales Enablement experience (HubSpot preferred)

  • Proficiency with Hubspot (or similar CRM tool)

  • Proficiency with Google Suite

  • The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives

  • Well-developed capabilities in problem-solving and crafting efficient processes

  • A result and success oriented mentality, conveying a sense of urgency and driving issues to closure

  • An ability to initiate and build relationships with people in an open, friendly, and accepting manner

  • An innate drive to innovate and optimize the use of available resources

  • Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change