Human Resources Generalist
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SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity!
  • Stress-free start up accounts
  • HMO + 1 dependent upon hire!
  • Life Insurance upon hire!
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary!




PRIMARY OBJECTIVES: The Human Resources (HR) Generalist handles a variety of personnel related administrative duties
and supports daily HR activities including timekeeping, and assists in coordinating HR policies, processes and relevant
documents. Also responsible for the day-to-day management of HR operations by assisting the HR Business Partners and HR




Main Duties and Key Responsibilities:
1. Files and maintains employment records related to hiring, transferring, promoting, and terminating.
2. Completes processing of new hires and existing employees’ paperwork related to compensation & benefits,
timekeeping, schedules, working conditions, etc.
3. Maintain records of employee participation in all training and development programs.
4. Prepares government reports as to remain in compliance related to compensation and benefits.
5. Assists in day to day operations of the HR functions and duties
6. Provides clerical and administrative support to the HR Manager and HR Business Partners
7. Coordinates HR projects (meetings, training, surveys etc.) and takes minutes of the meeting
8. Deals with employees’ requests and concerns regarding human resources issues, rules, and regulations
9. Assists in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
10. Addresses concerns pertaining to the HRIS


1. Holds a degree in Human Resources, Psychology or any related field or equivalent knowledge and understanding.
2. Must have at least 1-year experience as an HR generalist or 2 years experience as HR Assistant.
3. Has excellent oral and written communication skills including the ability to communicate with employees and suppliers at all
4. Must have an exposure on Human Resources Management, Hiring, Developing Standards, Foster Teamwork, Management
Proficiency, Managing Profitability, Promoting Process Improvement, Building Relationships, People Skills, Retaining Employees.
5. Knowledgeable in any HRIS.
6. Knowledgeable in MS and Google Office.

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable
alterations that may from time to time be necessary.