Global Director of Marketing
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Company Overview

SupportNinja is redefining the outsourcing space. Our mission is to Show the World a Better way to Outsource. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the worlds largest nonprofits.  

Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. 

Marketing Director

The Director of Marketing is responsible for increasing the number of qualified prospects entering the sales pipeline. This is done by improving brand recognition, expanding into new channels, and tracking and investing in high ROI opportunities.

Main Duties and Key Responsibilities:

  • Clearly track leads through the funnel, giving us clear CoA and ROI per channel 
  • Set up marketing automation across channels 
  • Developing new marketing channels (events, direct mail, SEM, social) 
  • Manage and lead the marketing team 
  • Developing and managing the outbound campaigns 
  • Help in ideation and creation of marketing design collateral 
  • Develop and enforce brand guidelines and voice across mediums 
  • Manage and maintain the website and its component parts 
  • Manage a scaling marketing budget 
  • Be a proactive member of the leadership team 
  • Work hand in hand with our sales team 
  • Oversee the Philippines marketing team, and increase the number of applicants 

Qualifications:

  • At least 8 years of marketing management experience 
  • Performance marketing approach 
  • Expert in excel and data models 
  • A creative design eye 
  • Has managed a team of highly successful marketers 
  • Managed and ran successful outbound email campaigns 
  • Professional lifecycle management experience 
  • Expert knowledge with Google Adwords, Facebook, and other paid media platforms 
  • Able to demonstrate consistent desire to learn and stay on top of marketing trends and information 
  • Capable of performing market research and able to implement a plan of action 
  • Is a nerd for automation and process improvement