Basic Technical Support Representative
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Are you 18 years of age or older?*
What languages do you speak fluently?
Desired salary
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
Have you ever been convicted of a felony?*

 

Position Title: Technical Support Representative

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities:

  1. Provides support to consumers and small/medium size businesses (SMB) 
  2. Provides basic technical support to customers by phone, chat, and email
  3. Researches customers’ concerns to provide appropriate resolutions
  4. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities
  5. Interfaces with customers regarding other vendors' equipment to find solutions to customer's concerns
  6. Develops training materials and procedures, or train users in the proper use of hardware or software 
  7. Creates and maintains knowledge base articles to foster customer self-help tools available on-line
  8. Additional duties as assigned

Qualifications:

  1. At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support 
  2. General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP, and how they function in a network environment
  3. Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems 
  4. Familiar with networking hardware and software issues 
  5. Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X 
  6. Excellent communication, interpersonal, organizational and presentation skills 
  7. Experience with PPoE, VPN, IPSEC, PPTP, WDS a plus 
  8. Must be willing to submit to a pre-employment background check and drug screen
  9. Must be able to provide two professional references
  10. At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.