Vice President of Sales
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Company Overview

As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

 

Main Duties and Key Responsibilities:

The Vice President of Sales is responsible for guiding and shaping sales strategy for the organization. This includes strategic planning, quarterly planning, financial planning, overseeing the sales process, enabling leadership development for direct reports, and facilitating meetings with direct reports.

  • Directs and drives the Sales team to improve overall company sales and client acquisition; designs and implements strategic plans to exceed sales targets.
  • Cultivates lasting relationships with customers to grow customer loyalty; develops and promotes weekly, monthly and quarterly sales objectives.
  • Draft detailed and accurate sales reports; works with the Marketing & Sales teams to better understand the organization’s business needs and goals.
  • Assess costs, competition, and supply and demand to identify selling prices; estimates sales volume and profit for current and new products.
  • Establishes a sales training program to train new and existing sales team members.
  • Develops long term sales goals; creates sales reports that present the overall sales growth and performance of the organization.
  • Observes local and international trends in the market; attends conferences and trade shows to present the organization in the market.
  • Maintains a pipeline full of sales; develops key relationships with clients.
  • Analyzes and implements all operational & strategic plans and ensures increase in sales results; prepares required forecasts for executive management.
  • Directs effective maintenance of the pipeline and ensures punctual reporting mechanisms to strengthen management.
  • Designs and provides innovative sales campaigns to ensure rapid increase in production and sale of products.
  • Works closely with colleagues on cross-territory opportunities and other internal teams on marketing materials, testimonials, and case studies.
  • Develops plans and implements effective international sales methods to meet and exceed all sales targets.
  • Designs plans to increase the company's international marketing and ensure concentration on foreign markets.
  • Understands the competitive landscape and market trends.
  • Understand and effectively communicate the company's value proposition, technology, process and current partnerships
  • Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.

 

Qualifications:

  • Graduate of Business or Finance-related Degree or equivalent; obtained Master’s degree is highly desirable.
  • 7 years or more experience in being a strategic and performance driven Global Sales leader; sales experience in a BPO setting is preferred but not required.
  • Deep understanding and well-rounded experience in Sales Strategy and Operations, Strategic & Financial Planning. Wide-range experience in Sales Management, Pipeline Management, outbound and/or inbound sales, managing sales comp and benefits, Team Management & Market Segmentation.
  • Able to build a strong sales team and facilitate leadership development to build a leadership pipeline.
  • Ability to stand by principles - both business and ethical, in the face of high growth, hyper-competitive marketplaces, and entrepreneurial zeal - to do the right thing without regard to personal cost.
  • Ability to reach across several cultures and time zones in a constantly virtual environment to work collegially and effectively.
  • Ability to thrive in a fast-paced environment while still making well-thought-out, fact-based decisions quickly and decisively. Ability to work in an intensely metric-driven environment focused on growth and cost.
  • Possesses a strong willingness to work smart and hard; able to convince others to pursue a course of action.
  • Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
  • Makes provision for the future, especially when making decisions and assessing upcoming opportunities or threats.