Customer Service Representative - Clark, Pampanga
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In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Let's test your customer service email skills.

Scenario: Using the following phrases, write an E-mail to the customer Mr. Gill Roy explaining delay in the project.


Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage –3 days – overall delay – 7 days – includes recovery of lost work – will not recur.*

Job Description:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, email & chat.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints via phone, email & chat.
  • Knowing our products inside and out so that you can answer questions via phone, email & chat.
  • Processing orders, forms, applications, and requests via phone, email & chat.
  • Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
  • Communicating and coordinating with colleagues as necessary via phone, email & chat
  • Providing feedback on the efficiency of the customer service process via phone, email & chat
  • Ensure customer satisfaction and provide professional customer support via phone, email & chat

Qualifications:

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support via email & chat is a plus.
  • Time Management skills
  • BPO Experience is a plus but not a requirement
  • Can work in shifting schedule
  • Can work in Clarkfreeport Zone, Pampanga