Customer Service Representative - Clark, Pampanga
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First name*
Last name*
Email address*
Location
Phone number*
Resume*

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Cover Letter*
What’s your citizenship / employment eligibility?*
Are you 18 years of age or older?*
What languages do you speak fluently?*
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Let's test your customer service email skills.

Scenario: Using the following phrases, write an E-mail to the customer Mr. Gill Roy explaining delay in the project.


Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage –3 days – overall delay – 7 days – includes recovery of lost work – will not recur.*

Job Description:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, email & chat.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints via phone, email & chat.
  • Knowing our products inside and out so that you can answer questions via phone, email & chat.
  • Processing orders, forms, applications, and requests via phone, email & chat.
  • Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
  • Communicating and coordinating with colleagues as necessary via phone, email & chat
  • Providing feedback on the efficiency of the customer service process via phone, email & chat
  • Ensure customer satisfaction and provide professional customer support via phone, email & chat

Qualifications:

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support via email & chat is a plus.
  • Time Management skills
  • BPO Experience is a plus but not a requirement
  • Can work in shifting schedule
  • Can work in Clarkfreeport Zone, Pampanga

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The post holder is expected to accept any reasonable alterations that may from time to time be necessary"