On-boarding Specialist
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Job Description:

Onboarding Specialist

Are you looking to flex your training/ customer service muscles at one of Toronto's fastest growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (which happen to be professors) to help adopt technology that will transform their lectures into a modern classroom!

We're growing like crazy, and that's where you come in! We're looking for you to become our newest training specialist!
About the Gig:
You will manage each new professor’s customized on boarding journey and ensure they are totally ready to adopt the platform for their upcoming class
You ensure customers are familiar (some might say experts) with using the platform in their classroom
You will share best practices on how to format lectures and effectively teach using the Top Hat platform
You ensure that each professor is proactively prepared for the beginning of the semester to ensure full readiness of both the students and professor
You will manage your full on-boarding pipeline of new professors from signing the contract, to training, to full utilization, to the first day of class
About you:
You are very organized and comfortable managing high volume of training sessions and tasks
You are eloquent in your communication skills (especially over the phone, you have a way in establishing relationships)
You are familiar with technology and competent with computers
A teaching or training background is highly preferred
About Top Hat:
Top Hat’s interactive, cloud-based teaching platform enables professors to engage students inside and outside the classroom with compelling content, tools and activities. Millions of students at 700 leading North American colleges and universities use the Top Hat teaching platform. Headquartered in Toronto, Top Hat has been operating profitably since its 2009 launch.
We have a vibrant culture of brilliant people who are innovators, thinkers, and creative geniuses. We believe in defying the status quo and we want smart people like you to join us.

The life of a Top Hatter also comes with other sweet perks too:
• Outstanding company culture, with a team that is super smart and motivated to be a part of a company that is changing the face of education.
• We offer breakfast and catered lunch every day!
• Conveniently located at Bloor and Avenue, near 3 TTC stations.
• We are one of the top education technology companies in North America (named Fastest 50 Growing Companies by Deloitte Consulting!)

 

Qualifications:

Great written and verbal command of English (phone ready) - including an ability to write grammatically correct emails
Problem-solving and troubleshooting abilities
Ability to work independently and efficiently w/ a high volume of administrative tasks and a rigid call schedule
Customer service experience preferred
High degree of accountability and communication to management