Manager, Business Development
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Company Overview


As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.


What does this mean?


We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.


We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.


Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.


Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!


Main Duties and Key Responsibilities:


The ideal candidate will lead and build a team of Business Development Representatives, with a focus on prospect outreach to drive opportunities for the Sales Team. The BDR Team is a rapidly growing operation of our fast growing Company. This person will be responsible for hiring, onboarding, training, coaching and motivating a world class team of BDRs. The BDR Manager will work closely with the Sales Manager to build KPIs, processes, and strategy that will define the future of SupportNinja’s outbound sales program.


  • Develop Business Development Representatives (BDR) Team, which includes recruiting, hiring, onboarding and training new Representatives on the SupportNinja process.
  • Lead a team of outbound Sales Reps responsible for prospecting, qualifying, and sourcing business for the top of the funnel.
  • Take full ownership and responsibility of team performance while maintaining accurate forecasting and reporting.
  • Identify areas of opportunity and improvement and build strategy to address these areas.
  • Monitor team activity and results while managing an ongoing quota
  • Coordinate with the Sales & Marketing team to generate new strategies for expanding SupportNinja’s sales pipeline, while consistently meeting goals




Must Have Skills/Experience


  • 2 to 4 years of Inside Sales Management experience, including leading a lead gen team
  • Experience hiring top talent
  • Experience managing remote teams
  • Proven track record of success in driving qualified opportunities
  • Strong technology/computer skills
  • Experience using a CRM or contact management software
  • Research and inquisitive mind; able to look at data from different perspectives
  • Able to demonstrate a consistent desire to learn and stay on top of sales trends and information
  • Is a nerd for data, automation, and process improvement


Nice To Have Skills/Experience


  • Knowledge and experience working in the BPO industry
  • HubSpot Sales
  • ZoomInfo
  • LinkedIn Sales Navigator