Client Success Manager for Tech Startup
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Company Overview

SupportNinja is 100% bootstrapped, profitable, and growing fast. We’re nerds who are trying to reinvent the outsourcing space. We get to work with some of Silicon Valley, Europe and Asia’s biggest tech companies.

We’re looking for a fellow entrepreneur to help manage new and existing customer relationships with founders of small startups to high-level execs at big, big companies.

You will get to work hand in hand with well-known startups that are disrupting their industries. You will consult, match their needs with the right people, train a new team, and meet (but preferably exceed) the expectations of our small but influential client-base.

If you work with us, you will:

  • Correspond with our Executive team via phone & email to coordinate, execute, and optimize large scalable team launches.
  • Interface between customers and our staff management team to ensure the client and their team are communicating effectively with each other. (We use Basecamp, Slack and numerous other platforms)
  • Provide customers with thoughtful and consultative advice to help ensure that we’re meeting their needs in the best way, and troubleshoot to solve their/our problems when necessary.
  • You’ll do other awesome stuff too, but that’s the core of the role.

Qualifications and Skills

  • At least 1-2 years experience working in a customer-facing role at a SaaS company, agency, or consultancy
  • Great at talking, listening, writing, and thinking
  • Work independently and are responsive to email
  • Obsessed with delivering quality
  • Resourceful and fast learner who is eager to acquire new skills/knowledge

Brownie points if you're:

  • Willing to travel to the Philippines for a week once per quarter
  • Have experience with the service-based technology sector (more points for BPO experience)
  • Have a track record of solving problems between customers and service teams
  • Love metrics and analytics, and understand that “correlation is not causation”
  • More About SupportNinja: Outsourcing as a service is our superpower. We help B2B (mostly Saas) companies scale their business by providing a team of “Ninja” based out of our remote office in the Philippines. Our clients include everything from a popular ride-sharing company to an app you can book hotels with. We focus exclusively on supporting the needs of the world’s fast-growing companies.

We work hard and play hard. Hard work and a job well done are always rewarded.

This position must be in Austin. The founder and rest of the team are between Austin and Dallas. Sometimes work remotely, but primarily work out of our East Austin office.