Business Control Supervisor
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Position Title: Business Control Supervisor

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

The Business Controller oversees the business and financial operations of the organization and shares responsibility for the organization’s economic and financial performance. The position will perform financial analysis, develop financial planning processes, and design and implement overall business plans.


Job Responsibilities:

  1. Administers all business units and analyze financial risks recommend effective solutions
  2. Establishes and maintains financial reports and business plans.
  3. Prepares financial budgets and plans and analyze various outlooks for the same.
  4. Administers business development processes and provide consultation on all new accounts.
  5. Prepares a balance sheet for various business units and ensure the effectiveness of the process
  6. Supervises account reconciliation manages all commercial accounts, and updates journal units.
  7. Oversees month-end closing of accounts, identify issues, compare with year-ago results and projections
  8. Manages all external fillings and prepare management reports
  9. Reviews all financial operating process and analyze results and ensure compliance in relation to business control requirements
  10. Maintains a controlled environment for all issues.
  11. Analyzes business processes and develop cost-saving controls



  1. Graduate of Accountancy, Financial Management or any trade equivalent
  2. Minimum 3 years of solid experience in business control in the BPO industry
  3. Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities
  4. Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal
  5. Proficiency in collaboration and delegation of duties
  6. Proficiency in Microsoft and Google Office applications; both Excel and Sheets
  7. Exceptional level of discretion and confidentiality; Firm understanding and application of the lean business approach



The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.