Bilingual Customer Service Representative (Spanish)
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Job Description

Understand customer’s issue, inform them of how to resolve (if possible)

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries via phone, email & chat.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints via phone, email & chat.

Knowing our products inside and out so that you can answer questions via phone, email & chat.

Provide responses to customer support request via the email based ticketing system. 

Data Mining/Lead Generation

Qualifications

Can speak Bilingual Language (English & Spanish)

Strong written/verbal communication, respective to language of support

Their customer facing communication should meet and exceed quality and productivity standards set regarding:

Articulate

Accurate

Timely

Reflective of Brand Voice