Senior Network Admin
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Position Title: Senior Network Admin

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Support the IT team during the transition into production for new clients and services
  2. Provide Tier 2 engineering support during critical operational incidents and ensure the stable operations of the LAN, WAN and routed networks, in a 24x7x365 uptime environment
  3. Assist in network design and implementation
  4. Provide network support with a variety of operating systems
  5. Install and configure computer network equipment
  6. Maintain network connectivity of all computer workstations
  7. Provide network support to users
  8. Maintain servers and associated hardware, applications, services, and settings
  9. Develop and monitor policies for the use of network resources
  10. Implement and manage disaster recovery and back-up
  11. Evaluate and recommend security improvements and system upgrades
  12. Monitor network to ensure optimal performance
  13. Create and maintain network users/permissions
  14. Test release of products to minimize user impact and ensure compatibility
  15. Create technical support documentation for systems and applications
  16. Maintain network availability for redundancy and resilience
  17. Understands and accounts for peak load, manages peak load events etc
  18. Follows Standard Operating Procedures (SOPs) for operational efficiency
  19. Participate in security audits of the network system and improve the security posture
  20. Support and resolve PCI, SOC2, HIPAA compliance regulations as it relates to the global network
  21. Tests disaster recovery both on a global and on a site-by-site basis. Also to partner with clients to validate network resilience between data centers and the client under review

Qualifications:

  1. Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
  2. CCNA, CCNP, CCDP, CCSP, CCIE is a plus. Preferably ITIL certified
  3. 5- 8 years IT Network experience in an admin/sup/managerial role
  4. Excellent working knowledge of I.T. systems and equipment as well as their installation, administration, configuration, maintenance, and repair
  5. Working knowledge of I.T. requirements / demands in a call center/business process Operations and organization, particularly in the area of Operations support
  6. In-depth understanding of  OSPF, BGP, VPLS and MPLS and various routing technologies
  7. Experience with NX-OS, IOS, SD-WAN, PANOS, or FTD 
  8. Experience with at least 2 of the following compliance requirements: PCI DSS, SOC 2, HIPAA/HITRUST and ISO 27001
  9. Background in monitoring tools such as ThousandEyes and Solarwinds
  10. Working knowledge to troubleshoot all layers of the OSI model
  11. Understanding of security best practices
  12. Fluency with advanced networking: Ethernet, TCP/IP, HTTPS/SSL, NTP, QoS, SNMP, ACS/TACACS, VPN
  13. Knowledge of VoIP and Video protocols: SIP, MPEG4, H.264 
  14. Proficient knowledge of protocol analyzers (e.g. wireshark)
  15. Customer-oriented mindset and willingness to engage
  16. Ability to juggle multiple responsibilities; understanding of prioritization
  17. Knowledge of telephony concepts as they apply to networking
  18. Knowledge of IP fundamentals and IPv6
  19. Strong leadership and managerial skills
  20. Project management skills
  21. Excellent oral and written communication skills.  Fluency in the English language
  22. Adaptive to changing work schedules and working hours
  23. Excellent customer orientation and good business acumen

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.