Events Coordinator (Employee Engagement)
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Position Title: Employee Engagement Coordinator

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Assists in strengthening the company’s brand awareness and appreciation among employees’ regular corporate announcements (employee and client milestones, company achievements, partnerships, events, etc.)
  2. Helps in maintaining professional relationships among employees while collaborating across the entire organization to understand and meet employee engagement requirements, providing high levels of internal customer service
  3. Serves as a resource person of the employee engagement strategy, working closely with the EE Manager and other departments
  4. Provides expertise in employee engagement and experience interventions
  5. Serves as secretariat during employee engagement programs and activities to ensure all are carried out according to the program and schedule
  6. Prepares documentation requirements of programs being conducted by the Employee Engagement Department
  7. Maintains the balance of Philanthropic, Social and Professional Development or also known as the Three Pillars of the company
  8. Assists the company’s Corporate Social Responsibility initiative
  9. Coordinates with departments for their internal communication needs; collaborates with Marketing in strengthening brand awareness across the company
  10. Assists unit heads/leaders in maintaining the effectiveness of EE programs and events; conducts post-event evaluations, collects data and creates reports to be submitted to the Employee Engagement Manager to understand the events’ strengths and points of improvements
  11. Researches and recommends most appropriate Employee Engagement programs and prepares needed materials as part of the preparation
  12. Assists in preparing reports on metrics measuring the effectiveness of program initiatives to ensure the creation of meaningful progress
  13. Initiates and/or recommends engagement activities to continually upgrade employee experience initiatives
  14. Regulates the corporate announcements; proofreads article for company’s newsletter and milestones

Qualifications:

  1. Bachelor’s Degree in Human Resources, Psychology, Organization Development or any trade equivalent
  2. More than 2 years of experience in Human Resources specializing in Employee Engagement/Experience
  3. Competent in Project and Events Management
  4. Has certification or equivalent training on Basic Leadership and/or People Management
  5. Has attended 2 or 3 training for Events Management
  6. Has attended 2 or 3 training for Employee Engagement/Experience
  7. Excellent Business Acumen and Ethical Practice
  8. Excellent organizational, analytical, and problem-solving skills
  9. Proven track on employee management

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.