Quality Manager
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 The Quality Manager is responsible in overseeing day to day quality processes of all programs/accounts. Sets the path to success by managing the Quality team perform in assisting all departments and consultants with their quality needs.

 

Main Duties and Key Responsibilities:

  1. Responsible in coordinating the quality needs to all departments concerned
  2. Establish and maintain communication with clients and operations
  3. Identify and highlight success and failure modes in the client/company’s processes and policies and highlight them to the management
  4. Maintain all Quality related documents and reports
  5. Manage the Quality Team’s overall performance

Qualifications:

  1. College level of any course
  2. Expert with the different Quality tools
  3. At least 2 years of experience as a Manager or Leader in any field
  4. At least 5 years of experience as a Quality Specialist in a BPO
  5. Proficient in MS Office and Google Docs
  6. Strong verbal and written communication skills
  7. Drives coaching skills
  8. Strong analytical skills
  9. Excellent in time management
  10. Good background in handling email, chat, voice and back office type of customer contacts