Hardcore Technical Support
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Position Title: Hardcore Technical Support

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.

Job Responsibilities:

  1. Developing front end website architecture
  2. Designing user interactions on web pages
  3. Developing back end website applications
  4. Creating servers and databases for functionality
  5. Ensuring cross-platform optimization for mobile phones
  6. Ensuring responsiveness of applications
  7. Working alongside graphic designers for web design features
  8. Seeing through a project from conception to finished product
  9. Designing and developing APIs
  10. Meeting both technical and consumer needs
  11. Staying abreast of developments in web applications and programming languages

Qualifications:

  1. Education: BComm or BA in Computer Engineering, Computer Science, Information Technology or equivalent
  2. Proficiency: An understanding of ASP.net, XML, web-based application architectures, and object-oriented design
  3. Soft skills: verbal and written communication, customer service, problem-solving, decision-making, ability to prioritize
  4.  Full Stack Developer, Senior Level Roles 5+ years experience

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.