Vice President of Finance
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*OPEN TO REMOTE WORK ARRANGEMENTS

Company Overview

As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just an outsourced contact center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

 

Main Duties and Key Responsibilities:

The successful candidate will be a strategic individual with 7-10 years of managerial accounting and financial management experience in a rapidly growing start-up environment. You consider yourself on a CFO career track.

  • Directing all aspects of accounting operations, overseeing all transactions related to general ledger, receivables, payables, payroll and financial reporting.
  • Analyzing company's financial results with respect to profits, trends, costs and compliance with budgets. Issue regular status and ad hoc reports to senior management.
  • Providing strategic guidance around capital financing options to support company growth needs.
  • Provide feedback to the C-Suite and prepare financials for quarterly board meetings
  • Developing and coordinating all relationships with lending/financial institutions.
  • Developing and maintaining all necessary accounting policies and systems, including general ledger and financial reporting. Ensuring that records are maintained in accordance with generally accepted accounting principles. Oversee contract bookkeeper.
  • Assisting senior management in financial planning and results management. Work with other team members to understand revenue and cost drivers and define appropriate reports for tracking.
  • Coordinating, preparing, and reviewing monthly, quarterly, and annual reports.
  • Coordinating and/or preparing tax schedules, returns and information.
  • Managing relationships with insurance providers and ensuring compliance.
  • Managing all tax planning and compliance with all required federal, state, local, payroll, property and other applicable taxes. This includes planning for tax distributions. 
  • Managing cash flow.
  • Experience in a private equity backed organizations with experience in mergers & acquisitions finance strategy preferred
  • Experience utilizing Intacct or similar platforms preferred.
  • Building an accounting department as the company grows
  • Interacting with venture capital partners, private equity partners, and board of directors.
  • Other finance and administrative duties as required.

 

Qualifications:

  • 7-10 plus years of senior managerial accounting and financial management experience.
  • Experience working in a high-growth environment is strongly preferred.
  • Recent experience scaling a finance operation from inception to at least $50 million in annual revenues.
  • Bachelor’s degree in Accounting, Finance or Business. CPA and/or CMA preferred but not required.
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
  • Experience in a BPO industry is preferred with activity based project costing.
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.
  • Ability to work without direct supervision, and efficiently manage tasks and time.
  • Merger and acquisition finance experience preferred.