Customer Service Associate - Clark, Philippines
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JOB SCOPE : The Customer Service Associate attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure customer satisfaction and retention.

 

JOB RESPONSIBILITIES: 

  1. Acknowledging and resolving customer complaints via phone, email & chat.
  2. Answering questions and documenting sales details from inbound calls, 95% pertain to their top brand (https://www.talkwithlead.com).
  3. Billing inquiries and retention, preventing account closure.
  4. Basic tech support to their brands, assist with the basic downloading of code. (www.tradeworldcorporation.com)
  5. Keeping records of customer interactions, transactions, comments and complaints chat.
  6. Ensure customer satisfaction and provide professional customer support.
  7. Confident to stop a user from cancelling a SAAS product. 
  8. Order taking, documenting details of inbound requests for the product.

QUALIFICATIONS:

  1. Sales experience is a plus.
  2. Strong English speaking skills, ability to speak confidently about the brand. 
  3. Interest in software, strength in sales/knowledgeable.
  4. Knowledge on the brands/products (Listed above) is a plus.
  5. Must have experience with supporting software. 
  6. Ability to stay calm when customers are stressed or upset.
  7. Can work in shifting schedule.
  8. Can work in Clarkfreeport Zone, Pampanga