IT Deskside Coordinator
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WHO IS THE COMPANY?

SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity!
  • Stress-free start up accounts
  • HMO + 1 dependent upon hire!
  • Life Insurance upon hire!
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary!

 

WHAT’S INVOLVED?

 

PRIMARY OBJECTIVES: Desk Side Coordinator is mainly responsible in  overseeing and coordinating to the Desk Side associates in processing and by providing technical assistance to computer users; Answers inquiries or resolve desk side related concerns for end users both in person, or via telephone or remotely. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

 

Qualifications:

  • Technical support experience – being the primary contact on technical- and service-related problems is the main job of deskside coordinator
  • Familiarity with computer networks – deskside coordinator technicians rely on a basic understanding of networks to solve any data-sharing issues
  • Hardware repair – deskside coordinator professionals fix hardware failures on desktops and laptops
  • Troubleshooting – diagnosing the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside coordinator
  • Interpersonal skills – communicating in a polite and effective manner with both internal and external clients is essential for successful deskside coordinator.
  • Time management – deskside coordinator technicians must work independently and pace themselves in order to multitask and complete jobs successfully
  • Writing skills – deskside coordinator candidates need strong writing skills to clearly respond to help desk tickets and emails

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary"