Team Lead Pioneer
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Position Title: Team Leader

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

 

Job Responsibilities:

  1. Supports team manager and performs management duties when manager is absent or out of office
  2. Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
  3. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  4. Assists management with hiring processes and new team member training.
  5. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  6. Communicates deadlines and sales goals to team members.
  7. Conducts team meetings to update members on best practices and continuing expectations
  8. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  9. Ensures company brand materials and physical working spaces meet and exceed company presentation standards.

 

Qualifications:

  1. Assertive self starter who can work independently, yet function in a team environment.
  2. Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills.
  3. Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities.
  4. Ability to manage a diverse workforce
  5. Leadership skills, product knowledge and humility

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.