(Huddly) Technical Support T1
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(Huddly) Technical Support T1 will listen then analyze, troubleshoot and resolve technical issues for video, applications or devices issues. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event the issue cannot be resolved, you would escalate the call to the next tier of support or arrange dates, times & access arrangements for a service call. Some companies also ask their Tech Support employees to sell additional services. You'll utilize multiple computers and databases to record of the results of your interactions. This is a position with plenty of growth potential.

 

Main Duties and Key Responsibilities:

 

  1. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  2. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  3. Replace parts as required.
  4. Provide support, including procedural documentation and relevant reports.
  5. Follow diagrams and written instructions to repair a fault or set up a system.
  6. Support the roll-out of new applications.
  7. Set up new users' accounts and profiles and deal with password issues.
  8. Respond within agreed time limits to call-outs.
  9. Work continuously on a task until completion (or referral to third parties, if appropriate).
  10. Prioritise and manage many open cases at one time.
  11. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

Qualifications:

  1. Female applicants required.
  2. Attention to detail , proficient in documentation.
  3. Excellent oral and written communications
  4. Listen, comprehend and communicate well with clients and team members.
  5. Highly self-motivated and capable of independent work when required.
  6. Well-organized with the ability to multi-task and work with minimal supervision.
  7. Prioritize and organize customer ticket workload.
  8. Must represent the company in a professional manner at all times.
  9. Ticketing system, video conferencing applications and devices
  10. Willing to work in shifting schedule.
  11. Willing to work in Clark, Pampanga

_______________________

Basic - ₱ 16,000.00

Premium Allowances - ₱ 2,000.00 - during training + ₱ 2,000.00 upon regularization =  ₱ 4,000.00 total

Other Allowances - ₱ 4,000.00 upon regularization

Benefits:

HMO + Life Insurance - After 30 days of Training

10 Paid Time Off upon regularization + 1 day leave per month accrual thereafter.

Work location:

1F-4 Business Center 10, Philexcel Business Park, Clark Freeport Zone Pampanga

Work schedule:

Shifting