Contractual Customer Service
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WHO IS THE COMPANY?

SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

 

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity!
  • Stress-free start up accounts
  • HMO + 1 dependent upon hire!
  • Life Insurance upon hire!
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary!

WHAT’S INVOLVED?

PRIMARY OBJECTIVES: Our goal is to provide our customers a flawless and satisfying experience; whether they are looking into buying our products, browsing the site for inspiration or to learn more about our brand. This employment will run for a contractual contract for 90 days. We  are in need for 35 head counts for this campaign

Responsibilities:

  • Resolving Inbound tickets 
  • Replying to email requests via Zendesk
  • Taking chat requests via Zendesk chat
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, email & chat.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints via phone, email & chat.
  • Knowing our products inside and out so that you can answer questions via phone, email & chat.
  • Processing orders, forms, applications, and requests via phone, email & chat.
  • Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
  • Communicating and coordinating with colleagues as necessary via phone, email & chat
  • Providing feedback on the efficiency of the customer service process via phone, email & chat
  • Ensure customer satisfaction and provide professional customer support via phone, email & chat

 

Qualifications:

  • Fluency in English (additional language is +)
  • Sales oriented and tech-savvy
  • “Customer-first” and supportive attitude with a natural understanding of how to exceed customer expectations
  • Previous experience within customer service is a plus
  • Excellent interpersonal and communication skills
  • Comfortable working independently and in a team

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary"