Media Routing Lead (Client-based)
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WHO IS THE COMPANY?

SupportNinja is an omnichannel provider of customer care and back-office support solutions. We primarily work with VC-funded technology companies in Silicon Valley and around the world. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

SupportNinja originally started out as SupportMonk in early 2014. Originally based in India, It grew to a team of over 50 Linux Support Engineers before our founder, Cody McLain established SupportNinja to serve an emerging market. There was an underserved niche of customer support needed for fast-growing tech startups.

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

 

Be a Ninja and enjoy the following benefits:

Fun, fast-paced environment where you can stretch your creativity!

Stress-free start up accounts

HMO + 1 dependent upon hire!

Life Insurance upon hire!

10 Paid time off upon regularization + 1 Birthday leave every year!

Competitive Salary!

WHAT’S INVOLVED?

PRIMARY OBJECTIVES: Communications staff contribute to advocacy efforts, raise awareness of the issues the foundation addresses, work to protect and advance the foundation’s reputation, and oversee all internal and external communications functions.

Position Summary & Responsibilities

Responsible for assisting the Associate Communications Officer (ACO) with the coordination, collection and processing of media line and grantee communications. Work collaboratively with both internal and external stakeholders to facilitate successful routing of inquiries and requests.

 

Key Duties and Responsibilities:

Communications routing on matters to public media inquiries

Receive, prioritize, and route all inbound media inquiries to media leads at the foundation as well as media leads for co-chairs’ private offices.

Communicating media declines and/or obtaining additional information from media agencies.

Emailing pre-written announcements via the media line to the broader journalists/media distribution lists.

Receive, prioritize, and route inbound grantee communications inquiries to program advocacy leads at the foundation.

Communicating to grantees if missing or additional information is required.

General:

Responsible for high quality interactions and clear and consistent communications with internal partners and contacts.

Ability to use good judgement; determining appropriate responses - with proper articulation and tone - while managing a steady volume of inquiries.

Ability to use discretion and confidentiality when working with sensitive information.

Ability to maintain a high level of professionalism and tact

Act as liaison with a broad range of internal team members extending across all foundation offices & external partners

Applies strong communication skills to written responses to incoming mail including applying foundation brand and voice standards.

Qualifications

Proficiency with MS office tools (SharePoint, Word, Excel, PowerPoint, Outlook, and OneNote).

Project management experience and the ability to work in a fast paced, constantly evolving work environment.

Ability to have foresight, anticipate deliverables and identify and involve key stakeholders as appropriate.

Ability to think critically and have excellent written and oral communications skills in an environment requiring diplomacy and judgment in interactions with external partners.

Strong attention to detail

Ability to take initiative and make sound decisions while working with ambiguity and rapid change.

Knowledge of protocol and culture to assist with external partners and grantees.

Bachelor’s Degree required.

 

*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary"