Sourcing Specialist
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Position Title: Sourcing Specialist

Work Location: Clark, Pampanga

Company Overview

As the fastest-growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Duties and Responsibilities

The Recruitment Sourcing Specialist is directly responsible to help grow SupportNinja’s site FTE headcount by ensuring all hiring ramps are closed by exploring the talent market and developing a pool of applicants through different channels sources. The Recruitment Sourcing Specialist will also oversee and perform in-depth sourcing, recruitment-marketing strategies, foot traffic analysis, sourcing vendor management, and recruitment analytical reporting.

  1. Liaises with external organizations such as schools, universities, government agencies, and other institutions related to manpower sourcing to establish a continuous source of applicant pool from different demographics in response to the growing and unique recruitment needs of SupportNinja
  2. Handles social media and LinkedIn responses (answering applicants' inquiries + connecting and sending invitation messages through Social Media and other platforms including newsletter creation)
  3. Acts as the main point of contact in coordination with linkages and partnerships with universities,  government agencies, and other establishments that would help promote the SupportNinja brand as an employer of choice for potential applicants.
  4. Acts as the main point of contact and is responsible for coordination with job fairs and university fairs
  5. Develops and maintains relationships with industry professionals by attending industry networking and career development events to proactively recruit candidates.
  6. Keeps abreast of the market best practices in recruitment and staffing, and implement appropriate best practices customized to SupportNinja’s needs
  7. Responsible for scouting potential job matches using online sites to network and engage with people in certain professional backgrounds that would be a good match and coordinate with the Marketing Team to post ads where prospects would be likely to discover them.
  8. Persuades and collaborates with department counterparts to meet deadlines and produce exceptional outcomes related to recruitment turnaround time and lead time processing
  9. Coordinates with Marketing Team to create and post job advertisements accurately and in a timely manner
  10. Maintains a Social Media Channel Tracker for reports and analysis purposes
  11. Contacts prospective applicants who have expressed interest through social media channels
  12. Monitors and keeps up-to-date subscription of the online recruitment platforms
  13. Actively attends and participate in recruitment-related meetings outside of the office
  14. Engages proficiently in candidate screening (phone and in-person), interviewing, and reference and background checks of shortlisted applicants
  15. Partners with hiring managers to determine staffing needs
  16. Communicates employer information and benefits during the screening process and maintains relationships with both internal and external clients using campaign ads and adverts
  17. Send daily, weekly, and monthly reports to immediate supervisor and related parties of the organization
  18. Updates and maintains all marketing and recruitment-related databases in an organized manner
  19. Understands, and interprets all marketing and recruitment-related data to come up with strategies for process improvement
  20. Proposes potential projects in relation to recruitment-related internal and external marketing activations
  21. Provide administrative support to the recruitment team including assisting with maintaining recruitment unit files, accounts, trackers, templates, and guides
  22. Administers initial recruitment exams before endorsing to Recruitment Specialists/Supervisor for the initial interview.
  23. Stays current on the company’s organizational structure, personnel policies, and relevant laws regarding employment practices
  24. Works with other administration departments for proper alignment of processes and attaining the overall company objectives set for the period in terms of employee ramp up and overall company strategies


  1. College Degree in Psychology, Human Resources or any related field
  2. Registered Psychometrician is a plus
  3. 1 year or more experience in the field of Recruitment and/or Marketing or related work experience
  4. Excellent organizational, analytical, and problem-solving skills
  5. Good communication and platform skills
  6. Business acumen and ethical practice
  7. Great market intelligence understanding the available talent in the market and position SupportNinja is hiring for
  8. Talent Assessment skills
  9. Able to manipulate simple to complex information and data
  10. Good prioritization skills and be flexible enough to adapt plans
  11. Well-versed and as comfortable with in-person and phone networking
  12. Fosters unity and teamwork
  13. A role model of company values and brand identity
  14. Able to work with tight deadlines and within constraints
  15. Possesses exemplary project management skills
  16. Excellent marketing and people skills
  17. Resilience and Persistence
  18. People-oriented



The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.