Business Analyst
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Position Title: Business Analyst

Job Location: Clark Freeport Zone, Pampanga / Quezon City, Metro Manila

Why we’re awesome?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Works across departments, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools
  2. Prepares business documents and presentations for upper management and executives; Collates Key Performance Indicator scores to support business processes and client workflows
  3. Creates and maintains a wide range of data-related trackers, dashboards, databases, and file references
  4. Generates periodic reports needed by various departments and ensures data integrity and reliability
  5. Provides analysis of data to back up and assist the decision making of the key departments and functions
  6. Analyzes and validates data to suggest recommendations essential to performance improvement; extracts and combines data from various data resources
  7. Automates tasks and reports generation from manual processing to reduce cycle time and defects
  8. Safe keeps and sorts data for the company and management’s use; prepares various ad hoc reports as needed


  1. Graduate of any quantitative course or any trade equivalent; Minimum of 3 years related experience; minimum of 2 years experience with SQL
  2. Proficiency with SQL and experience writing complex SQL queries joining multiple tables
  3. Experience working with data visualization tools (like Looker, Redash, Tableau etc.)
  4. Experience and knowledge of Data analysis/visualization, business intelligence, and project management
  5. Strong communication, Translating business requirements to technical specs, data management and computer skills
  6. Self-direction, team player, time management, stakeholder management
  7. Excellent research and investigative techniques
  8. A curious mindset, a passion for learning, and an interest in working with best-in-class data technologies including Fivetran, Snowflake, dbt, Looker, and Mode Analytics


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.