Recruitment Compliance Specialist
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Position Title: Recruitment Compliance Specialist

Work Location: Quezon City, Metro Manila

Company Overview

As the fastest-growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Duties and Responsibilities

The Recruitment Compliance Specialist is directly responsible for ensuring that all new hires/trainees are compliant in submitting all pre-employment requirements and related data/documents. The Recruitment Compliance Associate is also responsible for making sure that all pre-employment requirements and employee personal information are being submitted to HR on time.   

  1. Creates Training Offer and Job Offer.
  2. Submits Training Offer/ Job Offer to HR Director and/or Recruitment Head for approval and signature.
  3. Reaches out to successful candidates for the signing of Training Offer and Job Offer.
  4. Explains the content of the Training Offer/ Job Offer to the successful candidates thoroughly.
  5. Collects pre-employment requirements from new hires.
  6. Submits pre-employment requirements and other related documents to HR and related parties.
  7. Maintains pre-employment document tracker updated.
  8. Calibrates regularly with HR regarding pre-employment documents and compliance issues.
  9. Communicates regularly with the Team Managers for the pending pre-employment requirements of employees.
  10. Requests IT credentials for the trainees/new hires.
  11. Coordinates with the Clinic for PEME monitoring and updates on a regular basis.
  12. Acts as the main point of contact and is responsible for coordination with HR and Clinic related matters (i.e. PEME and pre-employment requirements).
  13. Keeps abreast of the market best practices in recruitment and staffing, and implement appropriate best practices customized to SNI’s needs.
  14. Actively attend and participate in recruitment-related meetings outside of the office.
  15. Persuades and collaborates with department counterparts to meet deadlines and produce exceptional outcomes related to recruitment turnaround time.
  16. Embody and manifest the Company Core Values in daily work.
  17. Sends daily, weekly, and monthly reports to immediate supervisor and related parties of the organization.
  18. Exhibit outstanding salesmanship and camaraderie towards hiring managers.
  19. Updates and maintains all HR and recruitment-related databases in an organized manner.
  20. Understand, and interpret all HR and recruitment-related data to come up with strategies for process improvement.
  21. Proposes potential projects in relation to recruitment-related internal and external compliance processes.
  22. Provide administrative support to the recruitment team including assisting with maintaining recruitment unit files, accounts, trackers, templates, and guides.
  23. Endorses pertinent pre-employment requirements to HR for new hire completion.
  24. Completes all encoding of applicant-related information into the recruitment-related apps or online tools for data collection and documentation.
  25. Stays current on the company's organizational structure, personnel policies, and relevant laws regarding employment practices.
  26. Works with other administration departments for proper alignment of processes and attaining the overall company objectives set for the period in terms of employee ramp up and overall company strategies.


  1. College Degree in Psychology, Human Resources, or any related field is a plus but not a requirement.
  2. Registered Psychometrician is a plus
  3. 1 year or more experience in the field of Recruitment 
  4. Excellent organizational, analytical, and problem-solving skills
  5. Good communication and platform skills
  6. Business acumen and ethical practice
  7. Able to manipulate simple to complex information and data
  8. Good prioritization skills and be flexible enough to adapt plans
  9. Well-versed and comfortable with in person and phone networking 
  10. Keen to details
  11. Role model of company values and brand identity
  12. Able to work with tight deadlines and within constraints
  13. Possesses exemplary project management skills
  14. Excellent marketing and people skills
  15. Resilience and Persistence
  16. People-orientedness


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.