Onsite: VR Developer Support Specialist- QC Site
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Position Title: Onsite: VR Developer Support Specialist- Job Code: #N/A

Job Location: Quezon City Site

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

VR Developer Support Specialist

We're looking for a new VR Developer Support Specialist to join our Developer Ecosystem team focusing on one-to-many support for one of our premium clients. As a VR Developer Support Specialist, you will be participating in the day-to-day and ongoing issue management for developers via client's support channels with a focus on ultimately providing solutions to challenging technical issues as efficiently as possible. You will work closely with documentation teams, games engineers, and other developer support engineers to unblock game developers so they can ship their titles to the store or App Lab

The VR Developer Support Specialist is responsible for participating in the day-to-day and ongoing issue management for developers via the client’s support channels with a focus on ultimately providing solutions to challenging technical issues as efficiently as possible. The VR Developer Support Specialist works closely with documentation teams, VR specialist, and other support specialist to unblock game developers in order to ship the titles to the client’s store platform.


Job Responsibilities:

  1. Provides expertise in the client’s products and software development kits; understanding the ins and outs of the processes.
  2. Provides effective solutions to technical problems faced by VR game developers
  3. Utilizes Zendesk to respond to developer queries quickly and efficiently
  4. Improves team efficiency by creating automatable responses to common issues
  5. Understands Game Development in Unity and/or Unreal.
  6. Works with the documentation team games engineering teams, and product teams to understand the challenges of the developers and improve the products


1.Graduate of IT, Computer Science, or any related field
2. Development experience with Unity or Unreal
3. 1+ year of customer or developer support experience
4. Having experience in Game development, Japanese language is a plus, OpenXR or C# experience,
and Zendesk is highly desirable


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.