Spanish Bilingual Customer Service Representative (US Work-At-Home)
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What is your level of proficiency in Spanish?*
What is your level of proficiency in English?*
Are you comfortable working in a remote setting?*
This is a Work-At-Home Arrangement; Required Home Internet Speed is 50 MBPS (Upload) and 10 MBPS (Download). Do you have this internet speed (or higher)?*
This remote role requires BYOD (Bring-Your-Own-Device); Do you have your own computer? (Processor must be Intel i5 or higher or AMD Ryzen 5 or higher ONLY, Macbooks/Mac OS are not allowed)*
Human Check*

*THIS IS A REMOTE WORK ARRANGEMENT

 

Company Overview

As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

 

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

 

Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

 

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

 

Primary Objectives:

To interact with the customers in Spanish and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

 

Job Responsibilities:

  • Must be fluent in Spanish with English proficiency
  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels; chat, email & phone
  • Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
  • Processes orders, forms, applications, and requests
  • Keeps records of customer interactions, transactions, comments and complaints
  • Schedules calendar appointments for customers
  • Communicates and coordinates with colleagues as necessary
  • Provides comprehensive and professional customer support to ensure customer satisfaction

 

Qualifications:

  • Spanish fluency with English proficiency (must pass language proficiency test)
  • Customer service/support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customer requests/concerns
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent

 

THIS IS A PIONEERING ROLE WITH MULTIPLE OPPORTUNITIES FOR CAREER GROWTH!