Information Security Engineer
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Position Title: Infosec Engineer

Job Location: Clark Freeport Zone, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Provides security direction for the organization including systems, networks, user services, and vendor development efforts
  2. Assists with complex projects and assumes ongoing support of security operations
  3. Conduct network and system tests via simulation or other means to highlight and find any weaknesses that may be exploited
  4. Provide test result reports and recommend security gap enhancements
  5. Design, implement, support, and evaluate security-focused tools and services including project leadership roles
  6. Design, implement, support, and evaluate vulnerably management tools and services
  7. Provide security tool integration and automation support
  8. Work with Sr System Engineer and Sr. Network Engineer to evaluate and recommend new and emerging security products and technologies
  9. Assists in defining security requirements and review of systems to determine if they have been designed to comply with established security standards. Develop new standards as necessary
  10. Lead the security compliance efforts (e.g., PCI DSS, SOX)
  11. Participate in incident handling
  12. Other related duties to support the information security function


  1. Bachelor's degree in Computer Science, or Cyber-security or equivalent experience
  2. At least 3 years' experience in infrastructure or application-level vulnerability testing and auditing
  3. At least 3 years of system, network and/or application security experience
  4. Experience completing large, complex projects
  5. Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
  6. Strong time management and organisational skills
  7. Knowledge of windows, Linux and Mac operating systems
  8. Exceptional problem solving, communication, and customer service skills
  9. Highly self-motivated and directed


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.