Recruiter, US and Global Talent Acquisition
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Company Overview

As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest growing private companies in the US, one of the fastest growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!


Main Duties and Key Responsibilities:

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through interview and assessments; Should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates.

The Recruiter will source for qualified leads, interview high-potential candidates, create job descriptions, meet with Hiring Managers to determine hiring needs, extend offers and create offer letters, create reports and other ad-hoc duties as needed.



  • Maintain and develop pipeline of eligible candidates for current and for future open positions
  • Conduct interviews via Zoom, phone or in-person; Mostly Zoom.
  • Qualify or reject candidates based on interview feedback and resume reviews
  • Manage ATS, Company Job Boards and Sourcing Channels (Company Careers Page, Social Media, LinkedIn and other Job Boards)
  • Advocate SupportNinja's Culture and Core Values; 1.) Always Be Humble, 2.) Improve Everyday, 3.) Collectively Bring Joy, 4.) Employee Focus, and 5.) Compassionate Candor



  • 3-4 years of experience recruiting for US Based hiring roles
  • Strong recruiting experience in both active recruiting (candidate hunting) and passive recruiting (working with candidates from job ad applications)
  • BPO volume recruitment experience highly desired
  • RPO experience is a plus
  • Experience in using G-Suite, Slack, and LinkedIn Talent Solutions
  • High-energy and passion; Hungry for growth and can work and effectively move in a Company that is in Hyper-growth Phase
  • Must be open to working in the Night Shift; 9:00 PM to 6:00 AM