Senior Compliance Officer - Quality & Operations System
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Position Title: Senior Compliance Officer (Corporate Compliance Supervisor) - Quality & Operations System

Work Location: Clark, Pampanga

Company Overview

As the fastest-growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Duties and Responsibilities

The Senior Compliance Officer - Quality and Operations Systems is responsible for ensuring that the operations and client transactions follow all relevant legal and internal rules. This role will be responsible for analyzing and enforcing regulations in all aspects and levels of business for the various industries the company supports -- locally and internationally -- as well as provide guidance on compliance matters. The Senior Compliance Officer’s goal is to preserve the company’s integrity by making sure it stays on a lawful and ethical course.

  1. Leads and supervises compliance to the client and internal standards
  2. Develops and oversees control systems to prevent or deal with violations of legal guidelines and internal policies
  3. Evaluates the efficiency of controls and improves them continuously
  4. Manages operational compliance with international standards and certification requirements
  5. Revises procedures, reports, etc. periodically to identify hidden risks or non-conformity issues
  6. Drafts, modifies, and implements company policies
  7. Collaborates with corporate counsels, Training, Infosec, and HR departments to monitor enforcement of standards and regulations
  8. Assess the business’s future ventures to identify possible compliance risks
  9. Reviews the work of colleagues when necessary to identify compliance issues and provide advice or training
  10. Keeps abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
  11. Prepares reports for senior leadership and external regulatory bodies as appropriate


  1. Graduate of BS/BA in law, finance, business administration, or related field
  2. 3+ years of proven experience as Compliance Analyst, Officer, or Manager
  3. In-depth knowledge of the industry  standards and regulations, particularly in the areas of Healthcare and Banking and Financial Services
  4. A business acumen partnered with a dedication to legality
  5. Excellent communication skills
  6. Prior experience managing audit and certification activities for large companies
  7. Excellent knowledge of reporting procedures and record-keeping
  8. Methodical and diligent with outstanding planning abilities
  9. An analytical mind is able to “see” the complexities of procedures and regulations


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.