Analytics Engineer
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Position Title: Analytics Engineer

Job Location: Clark Freeport Zone, Pampanga / Quezon City, Metro Manila

Why we’re awesome?

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization + 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Develops and maintains a deep understanding of internal and external data sources
  2. Transforms, enriches, and models raw data to enable analysis and visualization
  3. Builds and maintains highly performant and functional data models using dbt and Looker
  4. Collaborates with data team members on data requests and analysis projects
  5. Works with internal teams to understand analytics and metrics needs and to proactively identify and fill gaps in existing data collections
  6. Builds and maintains data quality tests and documentation with our data catalog
  7. Advocates for improvements to data quality and performance
  8. Assists in building and maintaining data acquisition tools and pipelines
  9. Assists in creating and maintaining visualizations and dashboards for internal use


  1. At least 3 years experience in a similar capacity
  2. Advanced SQL experience 
  3. Strong data analysis skills and experience
  4. Proficiency in one or more programming languages (Python, Java, R, etc)
  5. Proficiency in visualizing data in one or more BI platforms
  6. Experience with one or more cloud-based data warehouses (e.g., Redshift, Snowflake)
  7. Ability to communicate effectively with stakeholders to define needs and goals
  8. Interest or experience in dbt for data transformation
  9. A curious mindset, a passion for learning, and an interest in working with best-in-class data technologies including Fivetran, Snowflake, dbt, Looker, and Mode Analytics


The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.