Risk Auditor (Specialist Level)
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Position Title: Risk Auditor (Specialist)

Job Location: Clark, Pampanga

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization
  • 1 Birthday leave every year!
  • Competitive Salary

Job Responsibilities:

  1. Perform compliance audits to determine whether established protocols are being followed and where they can be improved.
  2. Provide reporting to summarize the audit results completed including insights and recommendations on how to address trends and improve agent performance/processes.
  3. Create a compliance resource library for staff members to reference when they have questions.

Qualifications:

  1. 1+ years prior experience in risk management or compliance roles; Knowledgeable or familiar with ISO 9001 is a plus
  2. Must have, or be willing to obtain, a compliance certification (if needed)
  3. Superior attention to detail in order to identify and correct risky practices
  4. Must be a strong communicator and capable of expressing oneself clearly both speaking and in writing
  5. Possess a collaborative personality and be open to suggestions from team members
  6. Exemplify strong knowledge of industry protocols and best practices
  7. Excellent analytical skills and ability to accurately interpret complex documents and policies
  8. Strong time management and organizational skills and able to meet deadlines