Onsite_Customer Service Representative
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

College or University*
What languages do you speak fluently?*
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
References: Please enter names and contact information:*
Gender*
How did you know about us?*
For referral, please write the Full Name and Contact number of the SN employee or the Full Name of the non- employee who referred you. (If you have no referral, kindly place NA in this section)*
What's your Facebook URL*
This is an onsite account. Can you work onsite?*
Applying to what account?*
Do you have internet connection at home incase the account will be in a temporary remote set-up?
If yes, please upload a copy of your speed-test. (Must be above 25MBPS)
If no, are you willing to apply for a connection or upgrade to a higher plan incase of temporary remote set-up?
PERSONAL DATA CONSENT DEED - (Employees and Prospective Employees). This Consent Deed outlines how my Personal Data will be managed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173 or "DPA") which strives to protect personal data of individuals.

Please read the full Consent Deed here - http://bit.ly/DPASN2 (copy url and paste it to a browser to see).*
Human Check*

Position Title: Onsite_Customer Service Representative

Job Location: 14F North Tower 1, SM City North EDSA, Quezon City

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? 

We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors. 

We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.

Be a Ninja and enjoy the following benefits:

  • Fun, fast-paced environment where you can stretch your creativity
  • Stress-free start up accounts
  • HMO upon hire + 1 dependent upon regularization!
  • Life Insurance upon hire
  • 10 Paid time off upon regularization
  • 1 Birthday leave every year!
  • Competitive Salary

Primary Objectives:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

 

Main Duties and Key Responsibilities

  1. Open and maintain customer accounts by recording account information.
     
  2. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  3. Responding promptly to customer inquiries via phone, email & chat.
  4. Communicating with customers through various channels.
  5. Acknowledging and resolving customer complaints via phone, email & chat.
  6. Knowing our products inside and out so that you can answer questions via phone, email & chat.
  7. Processing orders, forms, applications, and requests via phone, email & chat.
  8. Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
  9. Communicating and coordinating with colleagues as necessary via phone, email & chat
  10. Providing feedback on the efficiency of the customer service process via phone, email & chat.
  11. Ensure customer satisfaction and provide professional customer support via phone, email & chat

Qualifications:

  1. Proven customer support experience.
  2. Track record of over-achieving quota.
  3. Strong phone contact handling skills and active listening.
  4. Familiar with CRM systems and practices.
  5. Customer orientation and ability to adapt/respond to different types of characters.
  6. Excellent communication and presentation skills.
  7. Ability to multi-task, prioritize and manage time effectively.
  8. High school diploma or equivalent; college degree preferred.
  9. Willing to work onsite.
  10. *other clients' required qualifications might be required.


 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.